Guidance relating to Coronavirus (COVID-19)

Last updated: 7 May 2020 

Currently accommodation in Scotland is closed to the public. The First Minister decided to keep the current measures in place. The lockdown will be reviewed on 28 May 2020. 

At Ullapool Holiday Homes our first priority is the safety and wellbeing of our visitors, cottage owners, housekeepers and others in our community. 

We understand in these changeable times there is a concern among our customers with regards to coronavirus and how it may impact them, we are currently dealing with guests who have bookings up 28 May 2020. We are contacting guests on a week by week basis, don't worry if you haven’t heard from us yet, we will be in touch.

We are a small independent local business and are doing our utmost to reach the best solution for guests and holiday home owners at this challenging time.

Please read the following information as you may find your answer here before calling the office. If you need to contact us please call 01854 666228 or 07788 643062 the office is open Monday to Friday 9am-5pm Saturday 9am-12noon Sunday closed.

Otherwise please email This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your booking reference and arrival date, we will aim to respond to each enquiry as soon as possible. We may need to check your booking with the relevant holiday home owner before replying.

Terms and Conditions Relating to Covid 19 Booking Rescheduling as of 22nd March 2020
Special Temporary Condition Until Further Notice:

For guests who have a booking between now and 12th June 2020 we will negotiate a new date of arrival with the owner if that is possible. This applies to any available dates between 5th September 2020 and 31st July 2021.

The new booking needs to be in the same property if there is availability and where the owner agrees to the amendment. This would be a one-off transfer.

There will be no amendment fees for guests whose booking was made prior to 16th March 2020 who need to change the date of their holiday.

If the new holiday cost is higher than the original booking cost, any increase will be charged.

This policy is only applicable for bookings made on or before Wednesday 16th March 2020.

In the event that, with agreement with the owner we are able to reschedule your 2020 booking to a future date, please be aware that should you have to cancel the rescheduled booking there will be no refund applicable.

Cancellations

We would ask that in all circumstances of a cancellation, you first contact your insurance provider. 

Balance Payments

For any upcoming balances, we are being flexible and have changed balance payments to 2 weeks before arrival allowing guests time to make informed decisions on whether to travel.

Confidence

You can book with confidence with Ullapool Holiday Homes but please be aware we cannot be held responsible for events outside of our control.

Future Bookings

We are of course still open for business for future bookings. Availability in 2021 is becoming limited for some properties as many 2020 bookings have been postponed to 2021.

We are really look forward to welcoming guests again, when it is safe for us to do so.

 

Address

Ullapool Holiday Homes,
Runie Lodge,
Blughasary,
Ullapool.
IV26 27W.
Ross Shire.
 
Ullapool Holiday Homes self catering accommodation

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